Contact Us

Vanlov Store Customer Care Team
The best possible hair starts with the best possible team.
Vanlov believes in an environment of collaboration. We hire and retain the best possible staff who thrive in our culture of camaraderie, allowing us to achieve goals that fall in line with our values and mission.

We want to hear from you whether you want advice about a style or product, or you have a question about an order or delivery. You may contact us by e-mail, phone, text or social media. The Vanlov Customer Care team operates from 10am to 5pm Monday to Friday.

Pre-Sale Service
  1. Honest products description--- We answer all the questions honestly with patience.
  1. 24 hours online--- We will reply you within 24 hours, save more time for your order.
  1. Quick massages reply--- We check emails and massages within 2 hours,answer questions ASAP.
  1. Considerate packages tracking service--- We will send your tracking number as lsoon as we ship the hair out
After Sell Service
  1. Service guidance--- If you have any problems about the hair, contact us at first time.
  1. Timely and effective response--- We will try our best to help you solve your problems.
  1. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.
  1. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

Customer Service Support  :

Phone/What's App:+8618222758582

Email:server@vanlov.com

 

Address:yaozi road, #132,jinshui,Zhengzhou,450000,China